Shipping policy

Shipping Policy

Last Updated: August 27, 2026

At Lenzaly.shop, we work to process and deliver your orders as efficiently as possible.

Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders may not be processed on weekends or public holidays.

During major sales, holidays, product launches, or periods of high order volume, processing may take additional time.

Shipping Times

Estimated delivery times depend on your shipping destination, selected shipping method, product availability, carrier, and customs processing.

Available delivery estimates and shipping charges will be displayed during checkout where applicable.

Delivery estimates are not guaranteed delivery dates.

Tracking

When your order has been shipped, we may provide a shipping confirmation containing tracking information.

Tracking information may take some time to become active after the package is handed to the carrier.

Shipping Delays

Lenzaly.shop is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Customs processing

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Other unforeseen circumstances

If your order appears to be delayed, contact support@lenzaly.shop and we will assist where possible.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Lost or Stolen Packages

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

You may also contact the shipping carrier.

If you believe your package has been lost in transit, contact support@lenzaly.shop so we can assist with the available carrier investigation process.

International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product or shipping price unless specifically stated during checkout.

Customers are responsible for complying with applicable import requirements in their country.

Contact Us

For shipping questions or assistance with an order:

Email: support@lenzaly.shop