Return & Refund Policy

Last Updated: August 27, 2026

At Lenzaly.shop, we want every customer to have a positive shopping experience. If you are not satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

Return Period

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must:

• Be unused and unworn

• Be in their original condition

• Be free from stains, odors, washing, or damage

• Have original tags attached where applicable

• Include original packaging where applicable

• Be accompanied by valid order information

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Final-sale items

• Items that have been worn, washed, altered, or damaged

• Items missing required original tags

• Personalized or customized products, where applicable

• Gift cards, where applicable

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@lenzaly.shop.

Please provide:

• Your order number

• A description of the problem

• Clear photographs or other evidence of the issue

After reviewing your request, we may provide a replacement, exchange, refund, or another appropriate solution.

Return Shipping

Unless an item is defective, damaged, incorrect, or the return is otherwise required to be covered by applicable law, the customer may be responsible for return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Original shipping charges may not be refundable unless required by applicable law or the issue resulted from an error on our part.

Exchanges

If you would like to exchange an eligible product for another size or available item, contact us at support@lenzaly.shop before returning the product.

Exchanges are subject to availability.

Order Cancellation

If you wish to cancel an order, contact us as quickly as possible.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In that situation, the order may need to be handled under our return policy.

How to Request a Return

To request a return, email:

support@lenzaly.shop

Please include your order number, the item you wish to return, and the reason for your request.

Our support team will review the request and provide return instructions where applicable.

Important

Please do not send returned products to an address obtained from a previous order or any address that has not been provided by our support team.

Lenzaly.shop reserves the right to refuse returns that do not meet the conditions of this policy, subject to applicable consumer protection laws.

Contact Us

For questions about returns, refunds, or exchanges:

Email: support@lenzaly.shop