Privacy policy

Last Updated: August 27, 2026

At Lenzaly.shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, create an account, place an order, or contact us.

Information We Collect

We may collect the following information when you use our website:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment and transaction information

  • Order details and purchase history

  • Account information

  • Information you provide when contacting customer support

  • Device, browser, IP address, and website usage information

  • Cookies and similar technologies

How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Process payments

  • Arrange shipping and delivery

  • Send order confirmations and updates

  • Provide customer support

  • Respond to questions and requests

  • Improve our website, products, and services

  • Prevent fraud and unauthorized transactions

  • Maintain website security

  • Provide relevant promotions and marketing communications where permitted

Payment Information

Payments may be processed through third-party payment providers. Lenzaly.shop generally does not directly store complete payment card details on its own servers. Payment information is handled according to the applicable payment provider's security and privacy practices.

Cookies

We may use cookies and similar technologies to remember preferences, analyze website traffic, improve functionality, and provide a better shopping experience.

You may control cookies through your browser settings. Disabling cookies may affect certain website features.

Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, including:

  • Payment processors

  • Shipping and delivery companies

  • Website and hosting providers

  • Analytics providers

  • Marketing service providers

  • Customer support providers

  • Fraud prevention and security services

We may also disclose information where required by law or when necessary to protect our legal rights, customers, business, or website.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with legal requirements.

Your Rights

Depending on your location and applicable laws, you may have rights to access, correct, delete, or request information about your personal data.

For privacy-related requests, contact us at support@lenzaly.shop.

Children's Privacy

Lenzaly.shop is not intended for children who are not legally permitted to make purchases online. We do not knowingly collect personal information from children without appropriate authorization.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

For questions regarding this Privacy Policy:

Email: support@lenzaly.shop

Website: Lenzaly.shop